59bet Privacy Policy

59bet is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on our users' privacy and are firmly committed to protecting your personal information.

This privacy policy describes how 59bet collects your personal information, the purposes for which that information is used, who it may be shared with, and what rights you have. By using our platform, you are considered to have agreed to the terms of this policy.

This policy applies only to information collected through digital channels operated by 59bet (website, mobile version). 59bet is not responsible for information provided on third-party links or platforms.

During registration and use of 59bet services, we may collect the following types of information:

2.1 Personal Identification Information

• Full name (first and last name)
• Date of birth (required for age verification — for users aged 21 and above only)
• National ID number or passport number (where applicable)
• Residential address
• Email address
• Mobile number

2.2 Financial Information

• bKash, Nagad, Rocket account numbers (for transaction processing)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Technical and Usage Information

• Internet Protocol (IP) address
• Device type, operating system, and browser version
• Session duration and login times
• Browsing behaviour and favourite games or markets
• Information collected through cookies and similar tracking technologies

2.4 Communication Information

• Records of your conversations with us via live chat and email
• Details of complaints, requests, and feedback

59bet uses your information only for legitimate and necessary purposes. The main purposes are described in detail below:

3.1 Account Management and Service Delivery

Your information is used to create and manage your account, verify logins, and ensure a personalised gaming experience tailored to your preferences.

3.2 Financial Transaction Processing

Financial information is used to securely process all transactions — including a minimum deposit of ৳100 and a minimum withdrawal of ৳800 — and to prevent fraud.

3.3 Identity Verification and Age Confirmation

59bet is for users aged 21 and above only. Age verification is essential to meet legal requirements and to prevent access by minors.

3.4 Customer Service and Support

Communication history is used to resolve your queries in Bengali and English via 24/7 live chat and email ([email protected]), and to improve service quality.

3.5 Security and Fraud Prevention

Technical information is analysed to detect and prevent unauthorised account access, money laundering, or suspicious activity.

3.6 Service Improvement and Personalisation

By analysing your gaming preferences and usage patterns, we continuously improve the quality and experience of our platform.

To ensure the security of your personal information, 59bet takes the following technical and administrative measures:

4.1 Encryption Technology

All sensitive information is transmitted and stored using SSL (Secure Socket Layer) encryption technology. This ensures that your information is unreadable to third parties.

4.2 Access Control

Only authorised 59bet officers and staff may access your information, and only to the extent required to carry out their responsibilities. All instances of data access are logged.

4.3 Data Retention Period

Your information will be retained for as long as your account is active and for as long as required to meet legal obligations. Even after an account is closed, certain information may need to be retained due to legal requirements.

59bet does not sell, rent, or commercially transfer your personal information to any third party. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

Necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, and bank transfer services to complete financial transactions. These service providers are governed by their own privacy policies.

5.2 Technology and Software Partners

Game software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI may receive limited necessary information to ensure secure and fair gaming. We have strict data protection agreements in place with them.

5.3 Legal Obligations

59bet may be required to disclose information if demanded through a court order, a lawful request from law enforcement authorities, or other legal processes.

5.4 Business Restructuring

In the event of a business sale, merger, or acquisition, your information may be transferred to the successor entity, provided that equivalent privacy protections are in place.

The 59bet website uses cookies and similar tracking technologies to operate smoothly and to improve your experience.

6.1 Types of Cookies

• Essential cookies: Required for the platform's basic functionality — maintaining login sessions, security verification, and so on.
• Functional cookies: Used to remember your preferences and settings (language, theme, etc.).
• Analytical cookies: Used to analyse user behaviour and improve the platform.

6.2 Cookie Control

You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may affect some functionality of the platform.

As a user of the 59bet platform, you have the following rights over your own personal information:

7.1 Right to Access

You may request at any time to view the information we hold about you. We will provide you with a summary of that information within a reasonable timeframe.

7.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request that it be corrected. It is your responsibility to provide accurate and up-to-date information.

7.3 Right to Request Erasure

In certain circumstances you may request that your personal information be deleted. However, information related to legal obligations and ongoing transactions may not be immediately deletable.

7.4 Right to Object to Processing

In certain cases you may object to the processing of your information, particularly in relation to marketing communications. After an objection is raised, we will take the necessary action as quickly as possible.

7.5 Right to Data Portability

Where technically feasible, you may request to receive your personal information in a readable format.

59bet is a platform strictly operated for users aged 21 and above only. We do not knowingly collect personal information from any person under the age of 21.

We apply age verification measures at the time of registration. If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information.

If you believe a minor is using 59bet, please notify our support team immediately.

59bet uses various technical infrastructure to serve Bangladeshi users, some of which may be located outside Bangladesh. For international data transfers, we ensure that:

• Equivalent data protection measures are in place in the recipient country or organisation.
• Necessary protective clauses are included in data transfer agreements.
• Data is kept secure using encryption and other security technologies.

Subject to your consent at the time of registration, 59bet may inform you about relevant promotional information, bonus offers, and special opportunities. Such communications are generally made via email or the platform's internal messaging.

You may opt out of marketing communications at any time by contacting our support team. Even after opting out, necessary account-related communications (transaction confirmations, security alerts) will continue.

This privacy policy may be updated from time to time due to changes in 59bet services, new legal requirements, or technological developments. For any significant changes:

• The date of change will be updated at the top of this page.
• You will be notified of significant changes via email or through the platform.
• Continued use of the platform after an update will be considered as your agreement to the new policy.

We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your data-related rights, please contact us: